Shipping Policy

Shipping Costs and Methods

We ship worldwide for free via Israel post air mail with tracking number to insure package delivery.

Orders over $450 shipped with EMS free of charge (see table below for delivery times).

The package shipped to most countries is traceable by 17track.net. We use your PayPal shipping address as the delivery address, if order paid with Paypal. Please update the address before make the payment.

Delivery times in the table are for estimation only and don’t include custom processing time, which are different in each country.

Area Carrier/Delivery time/Cost
Israel Post EMS
Delivery Time Cost Delivery Time Cost
West Europe*(Norway, Denmark, Sweden, Finland, France, Ireland, Belgium, Netherlands, Luxembourg, Switzerland, Germany, Austria, Spain, Portugal, Italy, Greece, England, etc.) 14-23 working days Free 3-6 working days $25
East Europe*(The Czech Republic, Slovakia, Poland, Croatia, Slovenia, Romania, Hungary, Russia, Ukraine, Latvia, Lithuania, Georgia Estonia, etc.)
North America (USA, Canada, Mexico*)
Asia (Korea, Japan, Philippines,*Vietnam, Thailand, Singapore, Malaysia, India, Kazakhstan, etc.) 5-7 working days $30
South America (Columbia, Chile,*Peru,*Brazil,* Argentina, Venezuela, Ecuador, etc.)
Oceanica (Australia, New Zealand, etc.) 5-10 working days
Central America (Guatemala, Jamaica, Mexico, Cuba, Dominica, Honduras, Costa Rica, etc.)

Handling time

In most cases handling time is 1 business day (Friday, Saturday, and Jewish Holidays are non-working days) after the payment cleared and we received all relevant specification regarding your order. Handling time is for our warehouse processing and it is separate from the delivery time.

Thank you for understanding!

Customs duties and taxes

Lastly, medical products undergo customs inspection in most cases, but we are aware of this and work closely with shipping companies to avoid excessive delays on the customs checks.

Customs Duty is out of our control, and may be applied in some cases. We are working on bypass customs service, which will be available in some Europe countries.
We always try to do our best to coordinate with you for the Customs Clearance.

However, Any Customs or Import Duties may be charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties its depends from country to country. We recommend you to contact your local Customs Office or your Import Agent for current charges before you order. We sincerely apologize for any inconvenience this may cause you.

Notice: If you choose the EMS express shipping, please remember to leave your contact number, this is required for express shipping.

APO/FPO/DPO Shipping

We apologize that P.O. Boxes and military addresses (APO, FPO) cannot be delivered. For the US territories, please leave a comment when you placing the order. For example, if you were in Guam, Puerto Rico, you could state Guam, Puerto Rico in the country section. Customers from Brazil should leave a message to provide us your 11-digit CPF as your custom needs it.


Attention: Your parcel would be directly delivered to your local post office. Please take your tracking number and your personal ID to collect your items.

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